Shipping and Handling Policies
SHIPPING AND HANDLING
Most orders received during business hours will be shipped within 24-48hrs.
Shipping delivery times are pulled from our carriers Canada Post and UPS, and are only estimates and are not guaranteed, they also do not include the processing time or cut off times of each order.
For time sensitive packages please use one of Canada Posts Express options: *ExpressPost or *PriorityPost
(*subject to availability in your region)
SHIPPING CUT OFF TIMES
Canada Post & UPS - ALL Services Canadian & International - 2:00pm EST
Please Note: There is no Shipping on Weekends & Holidays.
DOMESTIC & INTERNATIONAL SHIPPING POLICIES
Shipping Processing Time
Most orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping rate selection charges for your order will be displayed and charged at checkout. Shipping charges are calculated automatically from our shipping carriers Canada Post & UPS based on weight of your package. Shipping times are estimates only, and do not include processing time.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email which includes your Tracking Number once your order has been shipped - your tracking number will be active within 24 hours and can be tracked by going to Canada Post Tracking at www.canadapost.ca or by calling 1.800.257.1177, or UPS Tracking at www.ups.com. Once an order has been shipped we are unable to cancel or make changes to the order.
CUSTOMS DUTIES & TAXES
Membrane Post Care Products Inc. is not responsible for any Customs Duties and Tax Fees applied to your order. All Fees imposed after and during shipping are the responsibility of the customer (tariffs, taxes, etc.).
CUSTOMS BORDER SERVICES AGENCY
Membrane Post Care Products Inc. is not responsible or liable for parcels held, rejected, and or returned to sender by Customs Border Services.
DAMAGED OR LOST PRODUCTS DURING SHIPPING
Membrane Micropigmentation Post Care is not liable for any products damaged or lost during shipping. Here at Membrane Micropigmentation Post Care we do our utmost to take every precaution when packaging to ensure you receive your products in perfect condition.
RETURNED PACKAGES - Rejected or Undeliverable
It is the responsibility of the customer to ensure the address is correct and deliverable when placing the order.
Returned packages will not be shipped out again until the address has been verified. It is the customer's responsibility to cover the shipping costs for reshipping of ALL packages.
Returned packages do not qualify for a refund or a store credit!
REFUNDS, EXCHANGES, AND REPLACEMENTS
No refunds, exchanges, or replacements on Membrane products once shipped.
