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Shipping and Handling Policies



Most orders received during business hours will be shipped within 24-48hrs.

Shipping delivery times are pulled from our carriers Canada Post and UPS, and are only estimates and are not guaranteed, they also do not include the processing time or cut off times of each order.

For time sensitive packages please use one of Canada Posts Express options: *ExpressPost or *PriorityPost
(*subject to availability in your region)


Canada Post & UPS - ALL Services Canadian & International - 2:00pm EST
Please Note: There is no Shipping on Weekends & Holidays.



Shipping Processing Time

Most orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping rate selection charges for your order will be displayed and charged at checkout. Shipping charges are calculated automatically from our shipping carriers Canada Post & UPS based on weight of your package. Shipping times are estimates only, and do not include processing time.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email which includes your Tracking Number once your order has been shipped - your tracking number will be active within 24 hours and can be tracked by going to Canada Post Tracking at or by calling 1.800.257.1177, or UPS Tracking at Once an order has been shipped we are unable to cancel or make changes to the order.

Customs Duties and Taxes

Membrane Micropigmentation Post Care is not responsible for any Customs Duties and Tax Fees applied to your order. All Fees imposed after and during shipping are the responsibility of the customer (tariffs, taxes, etc.). 

 Damaged or Lost Products During Shipping 

Membrane Micropigmentation Post Care is not liable for any products damaged or lost during shipping. Here at Membrane Micropigmentation Post Care we do our utmost to take every precaution when packaging to ensure you receive your products in perfect condition.


RETURNED PACKAGES - Rejected or Undeliverable

It is the responsibility of the customer to ensure the address is correct and deliverable when placing the order.

Returned packages will not be shipped out again until the address has been verified. It is the customer's responsibility to cover the shipping costs for reshipping of ALL packages.

Returned packages do not qualify for a refund or a store credit!



No refunds, exchanges, or replacements on Membrane products once shipped.